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Return Policy

Koso Med strive to make you our top priority by providing you with excellent service and the highest quality product every time you place your order.

The following policies apply to orders placed on Telephone orders are presently not permitted. Thank you for your understanding.

Please note that this Return Policy is applicable to products that were purchased directly from the website, and not from any other sources such as resellers, other websites, or retail stores.

  • Wrongly shipped

What should I do if I received a damaged or wrongly shipped product?

Only wrongly shipped items shipped by Koso Med can be exchanged and or refunded within 30 days of the delivery. Please contact customer support team For urgent support please call 602-761-9618, Do provide your basic contact details, such as your name, reference number or invoice and picture of the item. 

  • Incomplete Or Missing Order

What should I do if I received an incomplete or missing order?

Please double verify the invoice provided during the confirmation message when your purchase was done to ensure that the missing item is listed as shipped  and was not cancelled due being out of stock. If the missing item is not listed or there are any doubts, please be advised to contact the customer support team at

  • Damaged Items

What should I do if my item is damage?

We ensure that every product is packaged well before it is shipped to prevent damages, nevertheless with unforeseen circumstances especially during handling by our shipping courier minor and major damages may happen. We acknowledge your disappointment and frustration and we will make sure to resolve your issue as quickly as possible. Your parcel is 100% insured by our carrier. Kindly contact our customer support team at

  • Incorrect Items

What should I do if I received an incorrect item?

For incorrect items please do accept our sincerest apologies in behalf our team at Koso Med. We strive to ensure the highest quality of service offered to our clients globally. That being said unforeseen circumstances may still occur in the most unexpected moments, we highly advise our clients to double check your invoice and do contact our customer support team within 30 days of receiving your order. Do provide your basic contact details, such as your name, reference number or invoice and picture of the item.

  • Order Not Received

What if I did not receive my order?

Once our shipping courier have set an estimated time of arrival, we immediately message you on the day your item has arrived. If ever due to unanticipated occurrence items may be delayed, rest assured you will be notified by our shipping couriers. When there are no updates sent to you, please do not hesitate to contact our support team