KOSO MED® — Frequently Asked Questions

About KOSO MED

How long have you been in business?
Koso Med is rooted in over a century of heritage, combining expertise in farming, manufacturing, and global marketing.

Where are your products made?
All products are cultivated and produced in Japan using JAS-certified organic ingredients, ensuring purity and authenticity.

Orders & Support

How do I place an order?
Visit www.thekosomed.com, select your products, and complete checkout through our secure system.

How can I contact support?
For assistance, contact us at support@thekosomed.com.

Do you offer bulk or wholesale options?
Yes. Please contact our support team for more information.

Payment

What payment methods are accepted?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, and more.

Can I pay in my local currency?
All transactions are processed in USD. Exchange rates may vary depending on your provider.

Shipping

How long does delivery take?
Orders ship via Federal Express and typically arrive within 3–7 business days, depending on destination and customs. For those who prefer an expedited experience, priority shipping is available at an additional cost.

Do you ship internationally?
Yes. All shipments are fully insured and delivered door-to-door.

How do I track my order?
A tracking number will be provided via email once your order ships.

Products

What makes Koso Med unique?
Our approach is centered on time-honored fermentation and carefully sourced organic ingredients, designed to support a balanced and natural lifestyle.

Are your products natural?
Yes. We use organic ingredients grown under Japanese agricultural standards and avoid harmful additives.

Can your products interact with medications?
Please consult your healthcare provider before use if you are taking prescription medications.

Usage & Results

How long before I see results?
Results vary by individual. Some may notice changes quickly, while others may take more time depending on lifestyle and health factors.

How should I use your products?
Usage instructions are provided on each product label. For additional guidance, contact support.

Skincare & Personal Care

What is the difference between fermented and regular cosmetics?
Fermented formulations are designed to enhance absorption and provide a more refined approach to skincare.

Is your skincare suitable for all skin types?
Yes. Our products are formulated to be suitable for all skin types. Patch testing is recommended.

Additional Information

Why do color or texture variations occur?
Natural variations may occur due to seasonal differences in organic ingredients. This does not affect quality.

How should products be stored?
Store in a cool, dry place at room temperature (68–72°F).

Why are Koso Med products premium priced?
Our products reflect the quality of ingredients, the time required for production, and a commitment to excellence.