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General FAQ Related to Koso Med

  • How long have you been in business?

Our company, based in Japan, has been around for a century. We specialize in organic farming and have developed a patented fermentation process that is done by hand. Our range of products includes fermented health food supplements and cosmetics."

  • Are Koso Med products available at retail shops?

Koso Med doesn't have its own retail shops, but some independent stores may sell our products.

  • How do I place an order?

Placing an order typically involves the following steps:

-Go to our website at www.thekosomed.com.
-Browse the website to find the product you want to order.
-Add the product to your cart or basket by clicking on the "Add to Cart" button.
-If you want to order more products, continue shopping and adding items to your cart.
-When you're ready to checkout, go to your cart or basket and review your order/s to make sure it's correct.
-Click on the "Checkout" or "Proceed to Checkout" button to start the checkout process.
-Fill out your shipping information, including your name, address, and contact information.
-Choose your shipping method and payment method.
-Review your order and confirm that everything is correct.
-Click on the "Place Order" or "Submit Order" button to complete the order.
-After placing your order, you should receive an order confirmation email with the details of your order and an estimated delivery date.
  •  How can I contact customer support?

If you need assistance, you can reach us at support@thekosomed.com, and someone from our support team should be able to assist you with your inquiry.

  • Can I get a discount for bulk orders or wholesale orders?

If you are interested in purchasing bulk or wholesale orders, you can contact the support team by emailing them at support@thekosomed.com.

Payment

  • What payment methods do you accept?

We accept Paypal. Visa, Mastercard, American Express, and JCB

  • Can I purchase in my country currency?

For now, you can’t purchase in your local currency. Foreign currency exchange rates can fluctuate and can be difficult to predict, which may make it challenging to accurately calculate the total cost of your purchase.

Shipping

  • How long does shipping take?

All packages are delivered from our factory via Japan Express, and depending on customs, delivery may take up to 7 business days. Note that delivery times can vary based on factors such as the destination country, local customs regulations, and any unforeseen delays in transit. Once your order has been shipped, you should receive a tracking number that you can use to track the status of your package. The estimated delivery time is 3-7 business days for express delivery. If you have any concerns about the delivery of your package, you may contact our support center.

  • How do I track my order?

If you have placed an order with thekosomed.com, you should have been provided with a tracking number via email, which you can use to track the status of your order. If you have any questions or concerns about the status of your order, please contact the company's customer support team at support@thekosomed.com.

  • Do you offer international shipping?

Yes, through Japan Express Service, which is a fully insured, door-to-door service. The company takes steps to ensure the safety and reliability of their international shipments.

Return       

  • Do you offer returns or exchanges?

The company does not allow returns, but we allow for exchanges under certain conditions. Only wrongly shipped items shipped by Koso Med can be exchanged and/or refunded within 30 days of delivery. Please contact customer support team support@thekosomed.com. For urgent support please call 602-761-9618. Do provide your basic contact details, such as your name, reference number or invoice and picture of the item.

  • Can I return or exchange the products after they are opened?

Opened products cannot be exchanged or refunded. If you need further clarification, please see our policy on shipped items.

Product

  • What is a superfood?

Superfoods are typically whole foods that are rich in nutrients, such as vitamins, minerals, and antioxidants, and are often associated with health benefits.

  • What are soil bacteria?

Soil bacteria can be beneficial for health in certain circumstances. Some soil bacteria, such as those found in probiotic supplements, are known to have health-promoting properties. For example, some strains of bacteria found in soil, such as Lactobacillus and Bifidobacterium, are commonly used as probiotics because they can colonize the gut and support a healthy balance of gut bacteria.

  • What are Enzymes?

Enzymes are substances that are capable of catalyzing a biochemical reaction. In other words, Enzymes are biological molecules (usually proteins) that act as catalysts to accelerate the rate of chemical reactions in living organisms. They function by lowering the activation energy required for a chemical reaction to occur, thus making the reaction proceed more quickly. Enzymes are involved in a wide variety of biological processes, including digestion, metabolism, and DNA replication. They are highly specific in their actions, recognizing and binding to specific molecules (substrates) to catalyze specific reactions.

  • What are the ingredients in your products?

Our company uses organic fruits, vegetables, and edible herbs grown organically in Japan, and is fermented for over one year using 52 strains of bacteria, this is beneficial for customers who are looking for health products made with whole food ingredients.

  • Can your products interact with prescription medications?

Talk to your doctor or pharmacist before taking any health supplement, especially if you are taking prescription medications. While health food supplements are not medications, they can still interact with prescription medications in a variety of ways.

  • Are your products free from harmful chemicals and ingredients?

Yes, we use 100% organic food that were grown according to JAS (Japan Agriculture Standards). This means our fermented products are free of harmful chemicals, pollutants, herbicides, pesticides, and additives. This is beneficial for customers who are looking for products that are free from synthetic or artificial ingredients that may be harmful or potentially toxic.

  • How long does it take to see results from using your health products?

The time it takes to see results from using health products can vary widely depending on the individual, the specific product, and the health condition being addressed. Some people may notice improvements in their health in as little as a few days, while others may take several weeks or months to see any noticeable changes. Factors that can affect the time it takes to see results from using health products include age, overall health, diet, lifestyle, genetics, and the severity of the health condition being addressed.

  • How do I use your products?

The instructions for a product is provided on the product label, as well as on the company's website. If you have any questions or concerns about the usage instructions, you may contact the company's customer support team at support@thekosomed.com. They should be able to provide you with additional information and answer any questions you may have.

  • Are your products certified or approved by any health organizations?

The products offered by Koso Med are approved by the Japan Health Ministry and analyzed by a Japanese pharmaceutical laboratory. The products have undergone regulatory and quality control procedures in Japan, which indicate that they are safe and effective for their intended use. If you have any further questions or concerns about the certification or approval status of a specific product, you may contact the company directly.

  • What is the difference between regular cosmetics and fermented cosmetics?

The main difference between fermented beauty products and regular cosmetics is that fermented beauty products are formulated with fermented ingredients, while regular cosmetics are formulated with a combination of synthetic and natural ingredients. Additionally, fermented beauty products are often marketed as being gentler, more natural, and more nourishing to the skin than regular cosmetics.

  • Is your skincare suitable for all skin types?

Our cosmetic line is designed and formulated to be suitable for all skin types and we avoid using harmful ingredients. Overall, our cosmetic line prioritizes the safety and suitability of its products for different skin types. Even if a product is formulated to be suitable for all skin types, it's always a good idea to patch test a small area of skin before using it all over your face or body. Customers with concerns about their skin or the products they are using can also consult with a dermatologist or skincare professional for personalized advice.

  • What are the benefits of using your shampoo?

Our shampoo uses only fermented natural ingredients that clean, moisturize, and help keep a pH level that is similar to that of the scalp (around 5.5) to naturally balance the scalp and hair. Our shampoo can control the levels of DHT (dihydrotestosterone) to help slow down or stop balding.

  • Which product can I use to improve my immune system?

Our product, Bio 88, is a unique and innovative Health Food product. The natural organic ingredients in Bio 88, such as the fruits, vegetables, and herbs, are also rich in nutrients. The use of 52 strains of friendly bacteria to ferment (1 year +) is one of a kind concept. This type of fermentation process produces naturally derived active enzymes, amino acids, vitamins, minerals, antioxidants, prebiotics, and probiotics, which are beneficial for your biome (gut health) and immune system.

  • Which product can improve my eyes, brain, memory, and sharpness?

IQ 4 + 1 is a fermented health food supplement that will offset our nutritional deficiencies to help our brains function better. This product contains gingko biloba, DHA, lutein and Anthocyanins, Acai berry and Aloe vera, all of which have powerful benefits to the brain.

  • Which product can help my digestion and restore balance in my intestines?

We have formulated the supplement Super Bio Slender to help those suffering from Metabolic Syndrome by providing proper nutrition while simultaneously detoxifying the body. Metabolic Syndrome is a group of health conditions that includes obesity, high blood pressure, high blood sugar, and abnormal cholesterol levels.

  • Which product should I use to make my liver healthier?

Bio Energy aims to clean, protect and revitalize your liver.  Bio Energy is based on a three-part formula of fermentation, ingredients, and enzymes.

  • Which product aids the heart?

Our health product Tri Power is fermented from the Antler mushroom becomes the "Super Defense System" destroying the invaders of our body. This mushroom has shown the ability to protect us against cardiovascular disease in recent studies. This is because it prevents materials from binding to our blood vessel linings.

  • Which products should I take for constipation and bowel issues?

To start, you need to balance your microbiome and use Bio Power 88 followed by Super Bio Slender which will effectively cleanse your digestive system. If you have concerns, it’s always wise to reach out to healthcare professionals to manage metabolic syndrome and other related conditions.

  • Which products should I take if I am suffering from both high blood pressure and diabetes?

To address any metabolic syndrome issue, you need to balance your microbiome first by using Bio Power 88 and Super Bio Slender. If your body responds positively to, you could then add Bio Energy to revitalize your liver. If you have concerns, it’s always wise to reach out to healthcare professionals to manage metabolic syndrome and other related conditions.

  • Which product should I take if I am losing muscle mass?

Koso Med has formulated Super Koso Drink with this in mind. With over 100 ingredients that will nourish your body and aid you in building a stronger body, its main benefit is protein which will help you build muscle.

  • Are the health products safe to take after the expiration date?

In general, it is not recommended to take health products after their expiration date. The expiration date on a product indicates the date up until which the manufacturer can guarantee its potency and safety.

  • Why do the health products, from time to time, have different color and texture?

The main factor is that the organic produce that were used to make the food supplements vary with the seasons and weather conditions. It is important to note that the changes in color or texture do not change the efficacy or safety of the product.

  • Why do I have to take so many tablets daily?

Our health products are supercharged fermented foods. Think of them as taking snacks. You can’t overdose on a banana.

  • Are these products safe for pets to use?

The health products are fermented food and are safe. However, they are meant for human consumption so please give a smaller amount to your pet for trial.

  • Where are Koso Med products made?

Koso Med is a company established and operated in Japan. Koso Med grows its own agricultural products in accordance with the Japan Agriculture Standards and manufactures its health and beauty products in state-of-the-art facilities located in Japan. Koso Med's health food products are based on a century-old Traditional Handmade Fermentation Science and on "KOSO," which represents 52 friendly bacteria exclusively harvested in Japan.

  • How should I best store the product?

To maintain the quality of the product, first check the product label for any particular storing instructions. Food supplements, cosmetic products and other goods are advised to store in a cool, dry condition or at room temperature (68–72 °F).

  • Why is the price of these health and beauty products higher than similar products in the market?

The main reason is the quality of the ingredients and time (1 year plus) needed to make the products. Higher quality ingredients are more effective and have better results.